Shipping and Return Policy
We will ship your order using the fastest, safest, most reliable method possible. As we charge a flat rate for shipping to U.S. street addresses, we will choose the most appropriate method for your order, like UPS, USPS or FEDEX.
We will notify you via email when your order ships. This email will include a tracking number and tracking link for your shipment.
At this time, shipping is only available within the Continental U.S., to Alaska, Hawaii, APO/FPO, and U.S. Territories. In select cases, we may not be able to ship an order to Alaska, Hawaii, APO/FPO or Puerto Rico.
Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 10 business days after it leaves the warehouse.
We do not require a signature for most deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Note: UPS cannot deliver to P.O. Box addresses. If you would like your order to be shipped to a P.O. Box, we will use US Postal Service. There may be an additional charge for P.O. Box shipments for large or heavy items, in which case you may be contacted in advance.
In order to keep your costs down and our pricing simple, orders of $50.00 or more, to an address in the continental US receive FREE SHIPPING.
This offer does not apply to certain very heavy items. Nor does it apply to orders to Alaska, Hawaii, US Territories or APO/FPO addresses.
THE CONTINENTAL US SHIPPING RATE IS $4.95
EXPEDITED SHIPPING (Available for shipments to Continental US Street Address only!):
Express Orders placed before 12:00 p.m. PST during a regular business day will ship the same day. Orders placed outside of these times will ship the next business day (Express orders placed on a Friday after 12:00 p.m. PST will not ship until Monday).
HAWAII, ALASKA, US TERRITORIES AND APO/FPO SHIPING RATE IS $10.95
If you choose Local Pickup as your shipping option you will not be charged any shipping costs. After your purchase please send an email to info@FootFitter.com or call us at 1-800-871-4624 Mon - Fri 8:00 am - 4:00 pm to schedule a pickup appointment. When emailing or calling please refer to the order number that was issued to you at checkout. Pickups are possible on regular business days Mon - Sat 8:00 am - 4:00 pm. Please do not attempt to pick up your order without scheduling an appointment. The pickup address is not a warehouse and your merchandise will not be available. Same day pickups are not possible. The Pickup Location is:
930 West 16th Street, Unit D-2
Costa Mesa, CA 92627
Please contact customer service at 1-800-871-4624 or email us at info@FootFitter.com with questions concerning delivery times and delivery options for destinations outside of the continental US. When contacting us by email please enter DELIVERY TIMES into the subject line. Due to excessive spam, emails without a subject line will be deleted.
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com
Our goal is to process all orders within one business day of receipt. Orders placed on weekends and during holidays will be processed the next regular business day.
Orders are processed and shipped during regular business hours (Mon - Sat, 8:00 am to 4 pm, except holidays). 2nd Day Air Orders and Next Day Air orders are shipped the same day if placed before 12:00 p.m. PST during a regular business day. Orders placed after this time will ship the next business day (Express orders placed on a Friday after 12:00 p.m. PST will not ship until Monday).
UPS does not deliver on weekends (e.g. a Next Day Air order placed on Friday before noon will not be delivered until Monday).
If we encounter any problems processing or shipping your order, you will be contacted by email or phone within two business days from the receipt of your order and given an opportunity to either change or cancel your order.
With regular ground shipping you can expect delivery of your order between 2 to 10 business days after your order has been processed. Delivery time depends on your location. We are located in California, so shipments to the West Coast are often faster than shipments to the East Coast.
Deliveries to destinations outside the continental United States may take considerably longer.
Note: Please make sure that you can receive emails sent by info@FootFitter.com. Please check your emails, including spam folders, before calling customer service.
Most of our packages are delivered by a combination of air and ground transportation. The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap.
Restricted items include:
We are committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly in compliance with DOT rules. We require ground-only delivery, at our Standard Shipping rate, for orders that contain DOT-restricted products.